Frequently Asked Questions (FAQ)
About Us
Elevate Auto is a trusted online retailer specializing in high-quality automotive equipment and accessories. We offer a wide range of products, including vehicle lifts, tire changers, and other essential garage tools, all designed to meet the needs of automotive enthusiasts and professionals alike.
Authorized Dealer
Are you an authorized dealer for your products?
Yes, we are proud to be authorized dealers for the brands we carry. This ensures that all products purchased through our store are genuine and backed by manufacturer warranties.
Privacy Policy
What is your privacy policy?
We are committed to protecting your personal information. For detailed information on how we collect, use, and safeguard your data, please refer to the Privacy Policy section of our website.
Before Making a Purchase
What should I consider before making a purchase?
Before placing an order, it’s important to verify that the dimensions and specifications of the equipment align with your available space and needs. We provide detailed product descriptions to help you make informed decisions.
Additional Considerations
If you have any questions or need assistance, please contact us by email. Our customer service team is here to help you select the right products for your situation.
Shipping & Delivery
Is there a shipping fee?
We offer free shipping for all orders within the continental United States, including Alaska and Hawaii.
Can I track my order?
Yes! Once your order is processed and shipped, you’ll receive an email with tracking information so you can monitor your delivery.
Order Process
What happens after I place an order?
After placing your order, you’ll receive a confirmation email. Our team will process your order, and your items will usually ship within a few business days, depending on availability.
Missing Tracking Email?
If you haven’t received tracking information within five business days of placing your order, please email us at [email protected].
Shipping Time Guarantees
While we do our best to ensure timely delivery, shipping times are estimates and may vary due to external factors. We appreciate your understanding.
Returns
What is your return policy?
We are committed to your satisfaction. If you’re not completely satisfied with your purchase, you may return most new, unopened items within 30 days of delivery for a refund. Return shipping costs may apply unless the return is due to our error (e.g., incorrect or defective item).
Damaged or Defective Items
If your order arrives damaged or defective, please contact us right away. We’ll work with you to arrange a replacement or refund.
Where to Find the Full Return Policy
Our full return policy can be found at the bottom of our website, outlining procedures and eligibility for returns and exchanges.
After Placing an Order
What should I expect after placing an order?
You’ll receive a confirmation email after placing your order. Your payment method will be charged, and your items will be prepared for shipment.
Shipping Timeframes
Shipping times vary by product. Some items ship within 24 hours, while others may take up to five business days. You will receive tracking information once your order ships.
Inspecting Your Delivery
When your order arrives, inspect the packaging for any damage. If there is visible damage, take photos before opening the box and notify us within five days so we can help resolve the issue.
Missing Parts or Damaged Deliveries
Check the contents of your package upon delivery. If anything is missing or damaged, please send photos and your order number to [email protected]. We’ll contact the supplier and arrange replacements if needed.
Tracking Information
If you haven’t received tracking info after a few days, contact us to confirm your email address. We’re committed to keeping you updated every step of the way.